A while back Tracy approached me with an idea to create a new course for Avo and gave me the heads-up on what to expect.  Now that the seed was sown she started working on the content, one module at a time.  The Call-Centre Management course has been finalized up to this date, with a brand new look.  The manual has been face-lifted and the cover reinvented with a new energy (as per usual Avo style of constant improvement)

Yesterday Trace invited me through to SAB Isando to come check out the session, I wanted to see the product in action and WOW what a product it is!

This was module 4 out of the 6 in total, named Generations.  Tracy took us through a time-line of the 5 different generations from the 1900’s to 2008 and beyond.  Giving Tracy’s background in teaching History, her insights were nothing short of riveting and her energy in the training room grabbed our immediate attention from the start right through to the end.

She struck so many notes within me that resonated with my personal experiences and added clarity to things I hadn’t noticed before.  Every single one of us should attend this generational talk, it’s an amazing product and all I can say is “watch this space, wild-fire is spreading!”