I’m sitting on the couch half-listening to our first annual ops team conference on the go. First time we’ve had a big enough ops team to warrant their own conference! And, led by Steve, they’re gearing up for a rollicking year where we do the normal Avo thing - being brave enough to work at a scale that really makes a difference in our country (and beyond)!

We’ve got some exciting stuff that has been cooking over the past few months, and we’re so excited about the growth and impact we’re facing this year.

In Avo space we’re going global! Annie and Daryl worked with DiData to build an awesome Sales support programme, and piloted it in Australia. This year, we’re helping DiData to set it up worldwide, and will be part of delivering it in some regions across the world.

We’re lifting our game at SAB in the way we help them prepare their sales force to sell, negotiate and build relationships with their customers. Its been a rich and long-term relationship that has added immense value to both companies involved.

Footprint is growing all the time - we have some exciting projects in the pipeline this year, and hope to train at least 45 000 people this year in basic financial literacy skills. We’re also testing the waters expanding into Africa by working with a local team in Gabarone to look at opportunities there, and learning how to partner in new African countries close to home so we can get up there and fix stuff easily as we learn with them.

Tred, started a year ago to address corporate training needs for large scale, lower level staff, has had a bumper starter year, already contributing more than 15% of Avo income in its first year. We piloted some exciting stuff with Standard Bank Inclusive Banking, and have also got some great financial literacy projects on the go, with some even more exciting prospects in the pipe that we’ll be able to talk about soon!

Two new ventures are getting traction this year too: Our new Enterprise Development division, Greenhouse, headed by Avo Alumnus, Hanli Buber, is focusing on partnering with Standard Bank’s Tutuwa Team to bring Enterprise Development and Microloans to South Africa’s Micro Enterprises. We are in talks with a couple of South Africa’s giant retailers to partner with us all to increase the impact of our work by working with their tiny clients and tiny suppliers.

I’m incredibly excited about the impact we’ve already had with the first 300 business owners we’re piloting with - watching our impact assessments with great interest. High fives to our own project team, the Tutuwa team and the trainers out there, who are slowly building a story of empowerment in our country!

Our other venture, working title ‘Fishbowl’, is being set up to address the need for helping South Africa plan for old age: Pension Fund Member Communication is so mediocre at the moment, and there is huge opportunity for gamelifting for both employers and pension fund schemes. We hope to be able to support both to educate and communicate more effectively, and enable people to make better decisions about their money and their future!

There is another giant project that we’ve pitched for (still a secret) that we’re holding thumbs for. If we get it, we will have the opportunity to impact another million South Africans in the Health and Social welfare sectors…hold thumbs for us please…it’s SO exciting!!!!

There are so many other things that we’re chasing and doing - but just tooo much to quantify! Thanks to all our clients, partners and suppliers for getting us to this point, and for walking through this next year with us on.

Steve was reminding our Ops team as to the purpose statement we have at Avo, and, as I close this off, I am so proud to say we are staying the course strongly: We are still “Building and delivering training solutions that empower people with skills and insight to make better choices and live bigger lives. Being brave enough to take on the challenges at a scale that makes a significant impact in SA and beyond”

Welcome to 2012 - hold onto your hats - its going to be cool!!!!

I’m just delighted to say we’ve achieved a level 2 BEE score for our assessment this year!

That means that for every R100 any client spends with us, they get BONUS BEE points to the tune of 125%!!

Just another way Avo is focusing on building South Africa, one person at a time!

The long-awaited “Twostripes” Lowndes has finally made his entrance into the Avo family!

Congratulatons, Vanessa and Gareth on the birth of your beautiful new son! Thinking of you all, and feeling really jealous of aunty Claire and uncle Adam because I’m sure they’re already getting snuggle time with the new recruit!

Love from me and ALL the Avos!

Our precious Clint is moving on to a new opportunity at our sister company, Ngikwazi. It’s the perfect move for him, and I know he’s going to be happy, stretched in all sorts of ways, and will thrive in that environment. So, as his friend, I’m standing on the sidelines, cheering him on at the top of my voice!

But I’m also feeling really sad at this parting of ways.

Clint was one of the first of our Avos: he was here near the beginning of our Avo journey, and has been such an important part of the growth of the company, and also my personal growth. I just did a quick sum of Clint’s sales contribution over the past 6 years or so, and its close to R15 million in revenue over that time! Thats an incredible contribution to feeding the families of a whole lot of Avos, and a crucial contributor to the sustainability of our company!

But Clint’s contribution has gone way beyond just the revenue. He has been such a significant part of the Avo family that I honestly can’t imagine how we’ll be without him. He’s been a loyal and committed man who has tended and protected his Avo community with heart, wisdom and integrity. He has used his voice and position to defend our values, and has pushed many of us to learn the courage of ‘having the conversation’.

I have watched Clint face many of his own dragons in this decade we have walked together, and I have always been inspired by the courage with which he tackles his own dark side. I have celebrated his triumphs and mourned his failures with him, ever mindful of the privilege we’ve had of being able to be friends like that.

He brought his precious soul mate, Carla Jo, into our world, married her, and is now raising a family with her, and I have loved watching first the husband, and then the father in him emerge. He is a beautiful family man!

I must confess, I am finding it really hard to find the words to do my friend justice here. So I’m simply setting this up as an opening blog, and leaving space for the rest of the Avos to say their bit.

Farewell, my friend. Thanks for sharing this part of the road with me. I know Andre has a sense of who you are in the world, and respects what you bring. I hope you guys will be able to do brilliant work together. I’ll be watching and celebrating your journey from just across the valley!

The risky thing that happens when there’s too much talk about ships and things (see previous blog), is that your metaphor runs away with you, and unanticipated consequences can occur.

This one, as anyone who has a history with Avo will know, has sent us reeling for a while. After almost a decade of being one of Avo’s key rainmakers, Hanli Buber has been given an offer she can’t refuse, and has decided to move on to a new and challenging role.  She will be the training manager in a company that designs staff share schemes, amongst other things, and it will be her job  to ensure that thousands of people are trained in line with that.  We’re hoping, of course, that she becomes one of our key customers in that regard!

Hanli was ‘Avo number 3′ when we started growing this company years ago.  She joined me to help with the SAB logistics account when it all got a bit much for me to manage on my own, and soon wove herself into the fabric of SAB to the point when they had no idea that she actually worked for us and not them!  She grew the SAB relationship in her own quirky fashion so that they have remained one of our key accounts throughout the decade, ensuring the sustainabiity of Avo, and adding significant value to SAB through the projects she spearheaded.

My road with Hanli has been rich, albeit bumpy.  In so many ways we have been each other’s teacher: we have worked together creatively so well, and have also knocked spots off one another along the road.  I have valued her courage to speak out when other voices have not been able to; her quick mind; her huge ability; her colourful way of approaching life, and the way she makes me laugh my head off! 

But more than anything, I have admired her braveness. There is a painting of Hanli which, until recently, has hung in the entrance hall to our Avo building, painted by my sister, Caroline.  It tells the story of a woman who has suffered in her life. The skin on her back is raw with the beating her journey has given her.  But the story she tells in the painting is that she has chosen to thrive and grow through her pain and vulnerability: her back is strong, her chin, proud.  It has been a great and inspirational privilege to be privy to the unfolding of Hanli’s power over this decade.  The painting has gone to live at Hanli’s house where it will become a cherished heirloom for her daughters, and, I hope, a powerful example to them of a woman who can overcome huge obstacles to become what God intended for her.

Han. Mate! You are one of my precious people.  I’m sad that we are losing your exceptional talent from the Avo space, but I know I’m not losing a friend. I hope you’ll find even more of that brave and powerful woman in your new space. Go with all my blessings and love!

There’s been a lot of ship talk around Avo lately.  Mostly because we’ve been feeling a bit low in the water after the recession and quiet world cup time.  But Avo isn’t the kind of place where the bosses would easily go ‘Hmmmmm… tooo many folks on the boat: Time to make some walk the plank!’  In a market where there have been 232 000 jobs lost already this year, that would just be tossing our precious people to the sharks, so to speak.

In a turn of fate that verges on divine intervention, though, a wonderful opportunity has presented itself in the form of a new ship that just pulled up alongside ours’. Ngikwazi, our sister company, just closed a really exciting deal with a new client which has meant that they have had to staff up an entirely new team.  In the last 3 weeks, some awesome job offers have come the way of our team, and some of our Avos have decided to take advantage of the opportunities that were on offer and ‘jumped ship’.  Most of them are already on board, slaving away at getting the new boat ship-shape and ready to sail.

It’s and exciting new development in the life of the Avo and Ngikwazi group of companies. Congratulations to Andre and his team for landing this fabulous deal. It increases the number of boats in our flotilla, creates real growth opportunities for our talented staff, and gives us all the chance to be part of growing South Africa.

Of course, the reality on our Avo office is that we have some empty chairs: Sandi, Soz, Stephen, Lele and Noma have already moved into new roles on the Ngikwazi ship.  Jeanette is moving across for a short term project 3-month period. And one or two more Avos are looking at roles that will become available a few months down the line. 

To all of you already on the new ship: bon voyage!  We’re missing you already, but wish you all the very very best in this next phase of your careers.  We’ll be watching your progress with pride.

To the Avos in the Avo ship: it’s been really hard to watch some of our precious Avos go, and it’s going to be tough sailing our ship without them.  But we’re now lighter in the water.  As the winds begin to blow after this sluggish time, we’re perfectly positioned to hoist our sails, and shoot off into the sunset.  And at the risk of making my reader vomit, of course I can’t resist saying “All hands on deck…..”!

Today is a very auspicious day for Avo!  After almost 15 years of operating (and my final acceptance that Vanessa actually did move to Hout Bay 2 years ago, and isn’t coming back to Kensington), we have finally decided to launch an official branch in Cape Town!  Today is the first official live day for our Cape Town team!

Joining Vanessa, on the sales team, is Annie Dicey, who has also been a friend and associate of Avo for more than 5 years.  She’s now a full-blown Avo and we’re all darn excited to have her on board!!!

Welcome aboard, Cape Town branch.  If your ramp-up period is anything to go by, we’re in for a pumping season ahead!!

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Late last year we got involved in an exciting project: working with Broadreach Healthcare, we trained 30 HIV practitioners in a train-the-trainer programme. We equipped them to train a further 900 ‘mobilisers’ in stage 2 of the project which we ran with our brother company Ngikwazi.

Those 900 mobilisers were then deployed into their communities across South Africa to educate South Africans about many aspects of HIV and AIDS. Our Ngikwazi team tracked their progress using world class cell phone technology which gave all of us a live view of the progress of those mobilisers across the country.

The results have astounded everyone involved in the project. The ambitious target set was reaching 130 000 people from November to April this year. What actually happened was that the project has managed to reach over 507 000 South Africans within that timeframe!

I am so incredibly proud of everyone who has been part of this piece of work, both within our own companies, and across the sponsor organisations and field organisations that have been part of it’s success. Together, we have been able to make an incredible impact. We’re proudly building South Africa on person at a time!

And Sandi - powerful project manager - kudos! You made it happen, girlfriend. Take a bow!

After months of fighting for her qualification, Jeanette received her results.  And they show that her blood, sweat and tears have really paid off.  With the amazing results of her new qualification, Jeanette walks away smiling.

Her go-getter attitude is what helped her accomplish this and we at Avo have benefitted graciously through the application of her knowledge.

Jeanette on behalf of the whole of Avo I would like to express HUGE congrats for all your hard work.  Well done on reaching such a great milestone in your life.  I’m sure I’m understating when I say your sigh of relief that this is finally over is totally satisfying. 

Breathe, smile and tap yourself on the back… you deserve it.

Breaking news!!!! I’m really excited to announce that our FEF project was presented to parliament last Thursday by the MD of the Postbank, amid great accolades and applause!

As of yesterday our trainers had trained 8 349 people across South Africa on our basic financial literacy programme Money fo’ Sho’ within the scope of this particular project. I’m really proud of my team that has been working on this project. Both the HO logistics team, and the trainers in the field have been working their butts off to make this thing fly like a bird. Just for this project we have started 12 new micro-enterprises with our field trainers who are learning how to run training businesses in rural and semi-urban communities.

People are changing their lives all over this project, and I’m excited to have that recognized by parliament. It feels like we’re one step closer to being able to make a significant impact in the South African landscape.